Cancellation & refund policy

We would rather you were on the right course than stuck on the wrong one. This page sets out exactly when you can get your money back, so there is nothing to argue about later.

The short version

• 7 days to change your mind, as long as you have used less than 25% of the course.
• If we cancel, you get a full refund — no conditions.
• Money goes back to the method you paid with, within 5–7 working days of approval.

1. Self-paced courses

You can ask for a full refund within 7 days of purchase, provided you have completed less than 25% of the lessons and have not downloaded the course materials in bulk.

Past 7 days, or past 25% consumed, the purchase is no longer refundable — by then you have had the substance of what you paid for. If something is genuinely wrong with the course, tell us anyway; this policy is a floor, not a ceiling.

2. Live classes and batches

• You cancel more than 24 hours before the class: full refund, or move to a later sitting at no cost.
• You cancel within 24 hours, or do not turn up: no refund. The seat was held for you and could not be resold.
• We cancel or reschedule: full refund of that session, or a free place on the rescheduled one. Your choice.
• The class is cut short by a fault at our end: a rescheduled session, or a pro-rata refund.

For a multi-session batch, a refund after it has begun is calculated pro-rata on the sessions not yet delivered.

3. Subscriptions

Cancel at any time from your account settings. Cancelling stops the next renewal; it does not refund the period you are in, and you keep access until that period ends. We do not charge a cancellation fee.

If a renewal was taken after you cancelled, that is our mistake — tell us and we will refund it in full.

4. When we will not refund

• Purchases outside the 7-day window, or past 25% consumed.
• Certificates already issued for a completed course.
• Accounts closed by us for breaking the terms & conditions — sharing logins or redistributing content, for example.
• Free courses and promotional enrolments, where nothing was paid.

5. Things that are not a reason to refuse you

To be plain about it: we will not refuse a refund because you paid by UPI rather than card, because the course was discounted, or because you asked on a weekend. Discounted purchases are refunded at the price actually paid.

6. How to ask

1. Email TODO — e.g. support@courseone.ai from the address on your account.
2. Include the course name and the order or payment reference from your receipt.
3. Tell us briefly what went wrong — it helps us fix it.

We acknowledge within 2 working days and decide within 7 working days. If we need more information we will ask rather than reject.

7. How the money comes back

Refunds go to the original payment method — the same card, UPI ID or bank account. We cannot send a refund somewhere else, which is a rule of the payment system rather than ours.

Once approved, we release the refund immediately. It reaches you in 5–7 working days, depending on your bank. If it has not arrived after that, send us the reference and we will chase it with the gateway.

8. Failed payments and double charges

If money left your account but you were not enrolled, it is normally an authorisation that will reverse itself within 5–7 working days. If it does not, write to TODO — e.g. support@courseone.ai with the reference and we will trace it. You will not be charged twice for the same enrolment.

9. If you are not happy with the outcome

Reply to the decision and ask for it to be reviewed, or escalate to TODO — e.g. grievance@courseone.ai. We would much rather settle it with you than have you take it further.