Privacy policy

This policy explains what TODO — registered company name, e.g. CourseOne AI Learning Pvt. Ltd. (“CourseOne AI”) collects when you use this platform, why we collect it, and what you can do about it. It covers the website, the learner and trainer dashboards, and our live classes.

1. What we collect

You give us

• Account details — your name, email address, phone number where you provide one, and the role you sign up as.
• Profile information — anything else you choose to add, such as a photo, a bio or social links.
• What you post — questions, answers, discussion posts and assignment submissions.
• Support correspondence — what you write to us, so we can answer it.

We record as you use the platform

• Learning activity — courses enrolled in, lessons completed, quiz scores, certificates earned, live classes registered for and attended.
• Technical data — IP address, browser and device type, and pages visited, kept for security and to diagnose faults.

We do not collect

Your payment credentials. Card numbers, CVV and UPI details go straight from your browser to our payment gateway. They never reach our servers and we cannot see them. We receive only the outcome of a payment, an amount, and a reference we can use to trace it.

2. Why we use it

• To create your account and give you access to what you enrolled in.
• To run live classes, issue certificates and track your progress.
• To take payment and issue receipts and refunds.
• To answer support requests.
• To keep the platform secure — detecting misuse, shared logins and fraud.
• To send service messages about your enrolments. These are not marketing, and you cannot opt out of them while you hold an account.
• To send course recommendations and offers, only if you have opted in. Every such email has an unsubscribe link.

3. Who we share it with

We do not sell your personal data, and we never have. We share it only with:

• Our payment gateway, to process payments and refunds.
• Hosting and infrastructure providers, who store the data on our behalf under contract.
• The trainer of a course you enrol in — they see your name, your progress and what you submit, so they can teach and mark your work. They do not get your phone number or address.
• Other learners, but only what you post publicly: your name and your discussion posts.
• Authorities, where the law requires it or where we need to establish or defend a legal claim.

4. Cookies

We use cookies to keep you signed in, to remember preferences such as your theme, and to measure which pages are used. Blocking the sign-in cookie will stop you being able to log in; the rest you can block in your browser without losing access.

5. How long we keep it

Account and learning records are kept while your account is open, and for a period afterwards where we need them — payment and tax records are kept for eight years, as Indian law requires. Support correspondence is kept for three years. Technical logs are kept for twelve months.

6. Your rights

You can ask us to:

• give you a copy of what we hold about you;
• correct anything that is wrong;
• delete your account and the data attached to it;
• stop sending you marketing.

Write to TODO — e.g. support@courseone.ai and we will respond within 30 days. We may need to keep some records after deletion where the law requires it — invoices, for instance — and we will tell you when that applies.

7. Keeping it safe

Traffic is encrypted in transit. Passwords are stored hashed, never in a readable form. Access to production data is limited to staff who need it. No system is perfectly secure; if a breach affects your data, we will tell you and the relevant authority as the law requires.

8. Children

CourseOne AI is not intended for children under 18 without a parent or guardian. If you believe a child has given us personal data without that consent, write to TODO — e.g. support@courseone.ai and we will remove it.

9. Grievance Officer

Under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, you may escalate a privacy complaint to:

TODO — full name
TODO — registered company name, e.g. CourseOne AI Learning Pvt. Ltd.
TODO — building / street, TODO — city, state, TODO — PIN code, India
Email: TODO — e.g. grievance@courseone.ai

Complaints are acknowledged within 24 hours and resolved within 15 days.

10. Changes

We will post any change on this page with a new date, and tell you by email if the change materially affects how we handle your data.